Return and Exchange Policy


Return & Refund Policy

At chobkari.com, we want you to have the best shopping experience with us. If you are not fully satisfied with your purchase, please review our policy below.

Eligibility for Return or Refund

To be eligible for a return or refund:

  • Item must be in the same condition that you received it.
  • Must be unworn, unused, with tags, and in its original packaging.
  • Receipt or proof of purchase is required.
  • Order Deliverd date must be within 15 days of request.

How to Start a Return

  • Contact us at chobkari.com@gmail.com to request a return.
  • If your return is accepted, we will share detailed instructions on how and where to send your package.
  • Customers are responsible for the return shipping cost and ensuring the parcel is safely delivered back to us.
  • Items returned without prior approval will not be accepted.

📧 For any questions, you can always contact us at chobkari.com@gmail.com.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective.
  • The item is damaged.
  • You received the wrong item.

We will review the issue and arrange a suitable resolution.

Exceptions / Non-Returnable Items

  • Items damaged due to customer mishandling (unless proof is provided that the product arrived damaged).
  • Sale or discounted items (including Eid, Summer, Winter, Autumn sales, stock clearance, or discount code orders).
  • Customized products made specifically for your requirements.

❌ No return or refund on customized products.

Exchanges

  • The quickest way to exchange is to return your original item.
  • Once the return is approved, you may place a new order.
  • 35% of the original invoice/parcel amount will be charged for exchanges.

Refunds

Once we receive and inspect your returned item, we will notify you if the refund has been approved.

If approved, 30% of the original amount will be deducted, and the remaining amount will be refunded to your preferred payment method.

Refund processing time: 3–12 business days, depending on your bank or payment provider.